Last Modified: June 1, 2022
What information does EXL collect?
EXL collects information from and about users of our Site: (i) directly from you when you provide it to us; and (ii) automatically when you use the Site.
Information you provide to us
When you access or use the Site we may ask you to provide personally identifiable information (“Personal Information”). For example, we require customers who register to use the Site to give us the following personal information: their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the identity of users within the organization that will be using the Site. When you initially express interest in obtaining additional information about the Site, or when you register for the Site, we may also ask for additional types of personal information, such as title, department name, fax number, etc. We may also request demographic information and unique identifiers in order to provide you with a more personalized experience or verify your passwords.
Any content or information submitted by users of the Site is referred to herein as “Customer Data”. Customer Data is controlled by the EXL customer who created the user account from which the Customer Data was submitted. EXL collects or processes Customer Data on behalf of this Customer, not the user who submitted it. Examples of Customer Data include customized attributes and canonical data models. If you are using the Site at the invitation of a Customer, whether that Customer is your employer or not, that Customer determines its own policies, including without limitation policies regarding permissions, storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Site. Please consult with your Customer about the policies and settings it has in place.
Information collected automatically and tracking
When you access EXL properties we may automatically collect: (i) usage details (including your internet browser traffic data, location data, communication data, and the resources you access and use through the Site and Services); (ii) device information (including device type, device settings, crash data, IP address, operating system, browser type, hardware ID, and mobile network information); (iii) stored information (including metadata and other information associated with the files stored on your devices, such as cookies and local storage user preferences); and (iv) location information (including real-time information about the location of your device). If we do not offer an opt-out for certain information which you do not want us to collect, please do not access or use the Site, or, if you have already accessed or used the Site, stop doing so immediately and delete the Site from your devices. We also may use, or work with third parties who use, these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking).
Do Not Track (DNT) signals are signals sent through a browser informing us that you do not want to be tracked. We do not assign any meaning to DNT signals as there is no consistent industry standard for compliance.
Information Collection Technologies
The technologies we use for automatic information collection may include cookies (or mobile cookies) or web beacons. Cookies are small files sent to and stored on the computer or device you use to access or use our Site. Cookies may be used to monitor the use of our Site, customize content specific to your interests, ensure that you do not see the same advertisements repeatedly, and store your user name and password so you do not have to re-enter it each time you access or use the Site. It may be possible to refuse to accept cookies by activating the appropriate setting on your computer or device. However, if you select this setting you may be unable to access certain portions of our Site.
Third-Party Information Collection
When you access or use the Site, or access their content, certain third parties, such as advertisers, analytics companies (e.g. Google Analytics), your mobile device manufacturer, or your mobile service provider may use automatic information collection technologies to collect information about you, your computer or your device. The information these third parties collect may be associated with your personal information or your online or mobile activities over time and across different websites, apps, and other online services websites. Such third parties may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. You may opt out of third-party cookies from Google Analytics on its website.
How We Use Your Information
This section describes only how EXL may use your information. Customers determine their own policies for the use of Customer Data. EXL does not control how Customers or any third parties with whom Customer shares Customer Data use such Customer Data.
We may access and use Customer Data as reasonably necessary and in accordance with the Customer’s instructions to: (i) provide Customer and its authorized users with the Site and its contents, and any other information, products or services that Customer requests from us; (ii) maintain and improve the Site; (iii) fulfill any other purpose for which Customer provides it; and (iv) as set forth in our agreement with the Customer or as otherwise approved by Customer.
We use personal information that we collect about you or that you provide to us to (i) provide you with the Site and its contents, and any other information, products, or services that you request from us; (ii) maintain and improve the Site; (iii) fulfill any other purpose for which you provide it; (iv) give you notices about your account/subscription, including expiration and renewal notices (which notices are considered part of the Site and for which you cannot opt-out); (v) carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; and (vi) communicate with you concerning your use the Site, including sending notices when updates are available, and of changes to any products or services we offer or provide through the Site (which notices are considered part of the Site and for which you cannot opt-out). In addition, the personal information we collect helps us improve our Site and deliver a better and more personalized experience by enabling us to estimate our audience size and usage patterns, store information about your preferences, customize our Site according to your individual interests, speed up your searches, and recognize you when you use the Site. EXL uses your traffic data to help diagnose problems with its server, analyze trends and administer the Site.
Any financial and billing information that we may collect from you is used for the purposes of checking your qualifications as a prospective customer and billing you. Such billing information is not used by EXL for marketing or promotional purposes. EXL may use a third-party intermediary to manage the credit card and billing processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card and billing processing.
Aggregated or De-Identified Information
Will EXL share your information?
This section describes only how EXL shares and discloses your information. Customers determine their own policies for the sharing and disclosure of Customer Data. EXL does not control how Customers or any third parties with whom Customer shares Customer Data choose to share or disclose such Customer Data. Information about our customers is an integral part of our business. While we may disclose aggregated and/or de-identified information about our users in our sole discretion, we neither rent nor sell your personal information to anyone. We share your personal information only with entities that are controlled or controlled by or under common control of EXL, and as described below:
We retain or employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide products or services to you. Examples may include analyzing data, providing assistance, processing credit card payments, and providing customer service.
Protection of EXL and others
We may release personal information when we believe in good faith that release is necessary to comply with the law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of EXL, our employees, our customers, our users, or others.
To our affiliates or upon a change in business structure
We may share your personal information with our subsidiaries and affiliates and to a buyer or other successor of all or substantially all of our assets, or to the assets of any division related hereto, through merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer.
With your consent
Except as set forth above, you will be notified when your personal information may be shared with third parties.
Is information about me secure?
We implement measures designed to protect the information you provide to us from accidental loss or unauthorized access, use, alteration or disclosure. However, the safety and security of your information also depend on you. We urge you to protect your user information and password and to be careful about giving out information in public areas of the Site, which may be viewed by other users of the Site. Unfortunately, transmitting information via the internet and mobile platforms is not completely secure. We cannot guarantee the security of your information when transmitted through our Site. Any transmission of your information is at your own risk, and we are not responsible for the circumvention of any privacy settings or security measures we provide.
What choices do you have about EXL's collection, use, and disclosure of your information?
If you do not want us to use your email address or other contact information for advertising purposes, you can opt-out by selecting “unsubscribe” or emailing us directly. You can review and change your personal information by logging into the Site and visiting your account profile page. We do not control third parties' collection or use of your information for interest-based advertising; however, these third parties may provide you with choices relative to your personal information.
If you have any questions or concerns about your information, our use of this information, or your rights when it comes to any of the foregoing, please contact us.
Your California privacy rights
Under California Civil Code Section 1798.83, California residents who use our Site may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send us an email at firstname.lastname@example.org or write us at 4960 S Gilbert Rd., Ste 1-183, Chandler, AZ 85249.
Can children use EXL's services?
Our Site and the use of services made available through EXL are not intended for children under the age of 13. EXL does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. If you believe that we have mistakenly or unintentionally collected such information through our website, please notify us so that we may immediately delete the information from our servers.
Conditions of use